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Last Updated: April 13, 2026

1. Information We Collect

We collect information that identifies you, which may include:

·  Personal Identifiers: Name, email address, phone number, and physical address.

·  Financial & Insurance Data: Information provided for insurance quotes, such as age, health interests (Living Benefits), and coverage needs.

·  Professional Data: NPN numbers or resumes for those applying through our “Careers” section.

·  Usage Data: IP addresses, browser type, and cookies for website performance and analytics.

2. How We Use Your Information

We use your data to:

·  Provide accurate insurance quotes and consultation.

·  Process agent recruitment applications.

·  Improve our website and AI-driven customer service (Laura).

·  Comply with legal obligations and prevent unauthorized or illegal activities.

3. SMS and Mobile Communication (TCPA Compliance)

In compliance with A2P 10DLC regulations:

·  Consent: By providing your mobile number, you expressly consent to receive text messages from Castano Agency LLC.

·  No Third-Party Sharing: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

·  Opt-Out: You may opt-out at any time by replying STOP to any message. For assistance, reply HELP.

·  Frequency: Message frequency varies based on your interaction with our team. Message and data rates may apply.

4. Data Sharing and Disclosure

We do not sell your personal information. We only share data with:

·  Insurance Carriers: Only the necessary information to obtain the quotes you requested.

·  Service Providers: Trusted partners who help us operate our website (e.g., n8n, Twilio, Botpress), provided they agree to keep this information confidential.

·  Legal Requirements: When required by law or to protect the rights and safety of Castano Agency LLC.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

·  Request access to the personal data we hold about you.

·  Request the deletion of your personal data.

·  Opt-out of any future “sale” of information (noting that we currently do not sell data).

·  Not be discriminated against for exercising these rights.

7. International Users

By using our site from outside the United States (including Latin America), you acknowledge that your information will be processed in the U.S., where data protection laws may differ from those in your home country.

8. Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access or disclosure.

9. Changes to this Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For any questions regarding this Privacy Policy, please contact us at:

Castano Agency LLC

870 Hebron Parkway Suite 101, Lewisville Texas 75057Email: info@castano-agency.com

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Last Updated: April 13, 2026